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luhmen d'arc

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Bank details:

- Switzerland - CHF -
PostFInance
IBAN: CH65 0900 0000 1548 9012 8
BIC: POFICHBEXXX

- Germany - EUR -
Commerzbank AG
IBAN: DE65 1004 0000 0590 9015 00
BIC: COBADEBBXXX

 
 
 
 
 
 

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GENERAL
BUSINESS-
CONDITIONS

 

- coming soon... -

 
 
 
 

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DATA PROTECTION

 

The company named in the legal notice is the author of this privacy policy and the owner of the information (data) collected about you under this privacy policy. The General Terms and Conditions (GTC) of the company also apply.

We are responsible for the collection, processing, disclosure, storage and protection of your personal information and ensure compliance with the Swiss Data Protection Act as far as data of Swiss customers are concerned and additionally for compliance with the EU General Data Protection Regulation as far as data of customers from the EU area are concerned.

The consent given by you with this data protection declaration can be revoked at any time with effect for the future (see section 10, last paragraph).

1. contact details

The company named in the legal notice is responsible for data processing. You can reach the data protection officer via the contact details given there and via the contact form on this website.

2 Applicable law

Data processing is subject to the following law:

Data of Swiss customers and Swiss visitors to our website
The processing of data of Swiss customers is governed exclusively by Swiss law, in particular the Federal Act on Data Protection (FADP, SR 235.1) and the associated Ordinance to the Federal Act on Data Protection (SR 235.11). The EU General Data Protection Regulation (GDPR) does not apply. The applicability of the GDPR remains reserved (i) insofar as it is expressly provided for in this data protection declaration for sub-areas, and (ii) insofar as the GDPR is also mandatory for data of Swiss customers due to special circumstances.

Data of customers from the EU area and visitors from the EU area to our website
In addition to Swiss law, Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR) applies to the processing of data of customers from the EU area. See also Section 12 (Additional provisions for customers from the EU).

3. type and scope of the collection of
personal data when visiting our website

When you visit our online presence, the web server technology we use automatically logs general technical visit information. This includes the IP address (which, however, is anonymized by Google before it is saved so that it can no longer be assigned to you. Google uses the _anonymizeIp() method for this purpose) of the device used, information on the browser type, the Internet service provider and the operating system used.

4. data security

We use technical and organizational security measures in accordance with recognized market standards to protect personal data stored by us against unintentional, unlawful or unauthorized manipulation, deletion, modification, access, disclosure or use and against partial or complete loss. We accept no liability for the loss of data or its access and use by third parties. Furthermore, we cannot accept any liability for the security of data transmission on the Internet; in particular, there is a risk of access by third parties when data is transmitted by e-mail. However, access is protected by HTTPS.

5. purpose of the processing of personal data / recipient of the data

We process the data collected in order to continuously improve our products and services, to manage the use and desired access to our offers, to maintain our business relationship with customers, to monitor and improve the performance of our offer, to detect, prevent or clarify illegal activities and to provide customers with offers, information or marketing material about products or services that we believe may be of interest to you based on the data. The data may also be passed on to partner companies and service providers, selected third-party companies, institutes and/or legally authorized state authorities in Switzerland and abroad for processing, storage and use within the scope of the above-mentioned purposes. If the processing or storage of personal information takes place in countries that do not guarantee adequate data protection compared to Swiss data protection law, we require the processor to fully comply with the relevant provisions of the FADP or - insofar as data of customers from the EU area are concerned - the GDPR under contractual obligation.

We have individual of the aforementioned processes and services carried out by service providers commissioned in accordance with data protection law. These are companies in the categories of IT services, payment transactions, billing, debt collection and consulting as well as sales and marketing and service providers that we use in the context of order processing relationships.

6. cookies / tracking & analysis tools

Cookies help to make your visit to our website easier, more pleasant and more meaningful. Cookies are information files that your web browser automatically stores on your computer's hard disk when you visit our website and use our services.

You can manage your security settings in your browser yourself and thus block or deactivate cookies used by us, whereby certain bexio services may then no longer be able to be used (in full).

Tracking and analysis tools / social media

The use of our digital offerings is measured and evaluated using various technical systems, mainly from third-party providers such as Google Analytics. These measurements can be both anonymous and personalized. It is possible that the data collected by us or the third-party providers of such technical systems may in turn be passed on to third parties in Germany and abroad for processing. The most frequently used and best-known analysis tool is Google Analytics, a service provided by Google Inc. This means that the data collected can generally be transmitted to a Google server in the USA.

Our website uses Google Analytics, a web analysis service of Google Inc. based at 1600 Amphitheatre Parkway, Mountain View, CA 94043, U.S.A. ("Google"). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address, which is anonymized by Google before it is saved so that it can no longer be assigned to you) is transmitted to a Google server in the USA and stored there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

Our website uses the "demographic characteristics" function of Google Analytics. This allows reports to be created that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google and from visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics.
Further information can be found in Google's privacy policy at https://support.google.com/analytics/answer/6004245?hl=de.

If you do not want your website activity to be available to Google Analytics, you can install the browser add-on to deactivate Google Analytics: https://support.google.com/analytics/answer/181881?hl=en. This prevents activity data from being shared with Google Analytics via the JavaScript executed on websites (ga.js, analytics.js and dc.js).

The analysis of data by other tools of the website owner is not prevented when you use the add-on. Data can still be sent to the website or to other web analysis services.

Finally, we collect certain information via our website in so-called server log files, which your Internet browser automatically transmits to us. These include the user agent (browser type and version, operating system used), http header information (referrer URL, IP address of the accessing computer), the time of the server request and the login status. These server log files are only merged with other data sources for error analysis.

Technologies for advertising purposes

Our website uses the functions of Google Analytics Remarketing in conjunction with the cross-device functions of Google AdWords and Google DoubleClick. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

This function makes it possible to link the advertising target groups created with Google Analytics Remarketing with the cross-device functions of Google AdWords and Google DoubleClick. In this way, interest-based, personalized advertising messages that have been adapted to you depending on your previous usage and surfing behavior on one device (e.g. cell phone) can also be displayed on another of your devices (e.g. tablet or PC).

If you have given Google your consent, Google will link your web and app browsing history to your Google account for this purpose. In this way, the same personalized advertising messages can be displayed on every device on which you sign in with your Google account.

To support this function, Google Analytics collects Google-authenticated user IDs that are temporarily linked to our Google Analytics data in order to define and create target groups for cross-device advertising.

You can permanently object to cross-device remarketing by deactivating personalized advertising in your Google account at https://www.google.com/settings/ads/onweb/.

Further information can be found in Google's privacy policy at https://www.google.com/policies/technologies/ads/.

Our website also uses the online advertising program Google AdWords. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

As part of Google AdWords, we use what is known as conversion tracking. When you click on an ad placed by Google, a cookie is set for conversion tracking. Cookies are small text files that the Internet browser stores on your computer. These cookies lose their validity after 30 days at the latest and are not used to identify you. If you visit our website and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were redirected to this page.

Google tells us the total number of users who clicked on our ad and were redirected to our website with a conversion tracking tag. However, we do not receive any information with which we can identify you personally. 

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent tracking by deactivating the Google Conversion Tracking cookie via your Internet browser under user settings.

Further information can be found in Google's privacy policy at https://www.google.de/policies/privacy/.

Our website also uses the Facebook visitor action pixel, provided by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA.

The Facebook pixel can be used to track the behavior of site visitors after they have been redirected to our website by clicking on a Facebook ad. This allows the effectiveness of Facebook ads to be evaluated for statistical and market research purposes and future advertising measures to be optimized.

The data collected is anonymous for our company and we cannot draw any conclusions about your identity. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with the Facebook Data Usage Policy. This allows Facebook to place advertisements on Facebook pages and outside of Facebook. This use of the data cannot be influenced by us.

You can permanently object to remarketing by deactivating the remarketing function "Custom Audiences" in the settings for advertisements at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. You must be logged in to Facebook to do this.

If you do not have a Facebook account, you can deactivate usage-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance at http://www.youronlinechoices.com/de/praferenzmanagement/.

Further information can be found in Facebook's privacy policy at https://www.facebook.com/about/privacy/.

Integration of third-party offers / social media

Our digital offerings are networked with third-party functions and systems in a variety of ways, for example by integrating third-party social network plug-ins such as Facebook, Twitter, etc. in particular. If you have a user account with these third parties, it may also be possible for them to measure and evaluate your use of our digital offerings. Further personal data, such as IP address, browser settings and other parameters may be transmitted to these third parties and stored there. We have no control over the use of personal data collected by third parties in this way and accept no responsibility or liability. Furthermore, our company has no detailed knowledge of what data is transmitted to the third-party providers, where it is transmitted to and whether it is anonymized.

Plugins from YouTube are integrated on our website. The provider is YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.

A connection to the YouTube servers is established via the YouTube plugin. The YouTube server is informed which of our pages you have visited.

If you are logged into your YouTube account, YouTube can assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube user account.

Further information can be found in YouTube's privacy policy at https://www.google.de/intl/de/policies/privacy.

Plugins from the Vimeo video portal of Vimeo, LLC, 555 West 18th Street, New York, New York 10011, USA are integrated on our website. Each time you access a page that offers one or more Vimeo video clips, a direct connection is established between your browser and a Vimeo server in the USA. Information about your visit and your IP address is stored there. By interacting with the Vimeo plugins (e.g. clicking the start button), this information is also transmitted to Vimeo and stored there. The privacy policy for Vimeo with more detailed information on the collection and use of your data by Vimeo can be found in Vimeo's privacy policy.

If you have a Vimeo user account and do not want Vimeo to collect data about you via this website and link it to your membership data stored with Vimeo, you must log out of Vimeo before visiting this website.

In addition, Vimeo calls up the Google Analytics tracker via an iFrame in which the video is called up. This is Vimeo's own tracking, to which we have no access. You can prevent tracking by Google Analytics by using the deactivation tools that Google offers for some Internet browsers. You can also prevent Google from collecting the data generated by Google Analytics and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de


What other tools do we use?

Our website uses the map service Google Maps via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. when you use the functions of Google Maps, your IP address is stored by Google and generally transmitted to a Google server in the USA. We have no influence on this data transfer.

Further information can be found in Google's privacy policy: https://www.google.de/intl/de/policies/privacy/.

7. communication by email and/or newsletter

If you would like to receive a newsletter offered on our website, we require an e-mail address from you and other information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter ("double opt-in" procedure). 

With the newsletter, users regularly receive recommendations and offers that may be of interest to them. For this purpose, we collect and process personal data regarding their usage behavior on our website and how they use our newsletters (e.g. whether they open the newsletter or which web URL links they click on). We evaluate this data for statistical purposes in order to better tailor the content of the newsletter to the interests of the users. 

The processing of the personal data entered in the newsletter registration form is based on your consent, which you can revoke at any time for the future. The revocation is made via the "unsubscribe" link in the newsletter. We use the personal data collected from you to design the content and send the newsletter. 

We store the personal data you provide us with for the purpose of subscribing to the newsletter until you unsubscribe from the newsletter.

The newsletter is sent using the mailing service provider 'MailChimp', a newsletter mailing platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. You can view the privacy policy of the mailing service provider here. The Rocket Science Group LLC d/b/a MailChimp is certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with the European level of data protection(PrivacyShield). The mailing service provider is used on the basis of our legitimate interests pursuant to Art. 6 para. 1 lit. f GDPR and an order processing contract pursuant to Art. 28 para. 3 sentence 1 GDPR.

The mailing service provider may use the recipients' data in pseudonymous form, i.e. without assigning it to a user, to optimize or improve its own services, e.g. to technically optimize the mailing and presentation of the newsletter or for statistical purposes. However, the mailing service provider does not use the data of our newsletter recipients to write to them itself or to pass the data on to third parties.

9. duration of storage

We process and store the personal data collected from customers/users for communication, billing, accounting and marketing purposes for as long as they use our services.

If the data are no longer required for the fulfillment of contractual or legal obligations, they are regularly deleted, unless their - temporary - further processing is necessary for the following purposes:

  • Compliance with commercial, tax and other retention obligations in Switzerland: In particular, the ten-year period for keeping and storing business records (OR 958f) should be mentioned; longer periods may also result from special laws.

  • Compliance with commercial, tax and other retention obligations in Germany: In particular, the German Commercial Code (HGB) and the German Fiscal Code (AO). The retention and documentation periods specified there are two to ten years; longer periods may also result from special laws.

  • Fulfillment of commercial, tax and other retention obligations in other countries, if and insofar as bexio is active there.

  • Preservation of evidence within the scope of the respective statutory limitation periods, whereby such limitation periods can be up to 30 years or more.

10. information, correction, deletion, blocking, consent

Users have the following rights with regard to their personal data. We also explicitly grant these rights contained in the GDPR to Swiss customers, insofar as they are not already entitled to analogous rights under the FADP:

  • the right to information in accordance with Article 15 GDPR,

  • the right to rectification in accordance with Article 16 GDPR,

  • the right to erasure in accordance with Article 17 GDPR,

  • the right to restriction of processing in accordance with Article 18 GDPR,

  • the right to data portability in accordance with Article 20 GDPR, and

  • the right to object in accordance with Article 21 GDPR.

Any restrictions of the GDPR and the applicable national data protection laws or other national laws apply to the rights mentioned above.

If users are asked to give their consent in connection with the services of our company, they give this consent by clicking on the corresponding checkbox that our company may collect, process, use and pass on their personal data accordingly.

You can of course withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. The revocation can be sent in writing via the contact options mentioned at the beginning.

11. links to other websites

Our website contains hyperlinks to third-party websites that are not operated or controlled by our company. Our company is not responsible for their content or data protection practices.

12. additional regulations for customers from the EU area

The following provisions only apply to customers from the EU area; they do not apply to Swiss customers.

Legal basis for processing

The processing of your data for the purposes mentioned in section 5 is carried out in accordance with Article 6(1)(b) GDPR for the performance of a contract. The subject matter of the contract is the above-mentioned services.
Your data is also processed, as described above, to protect the legitimate interests of our company (Article 6(1)(f) GDPR). These are the improvement of the products and services (including the delivery of direct advertising), to monitor and improve the performance of the offer and to detect, prevent or clarify illegal activities.

In addition, the data is processed in accordance with Article 6 (1) (c) GDPR to fulfill legal obligations (e.g. storage and documentation obligations). This includes in particular your personal master data.

If you are of the opinion that one or more of the purposes mentioned under point 5 are not covered by the legal bases mentioned above, you can request that we no longer process your personal data for certain individual purposes (opt-out). You can send such an opt-out in writing to the account options mentioned at the beginning.

Right to lodge a complaint

If you are of the opinion that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with a competent supervisory authority in accordance with Article 77 GDPR.

We are of course happy to receive your questions and requests in advance of a complaint. Please send these in writing using the account options mentioned at the beginning

Last update: December 2020